Individual Concerns

As a patient, you have the right to complain about your care, accommodations or
treatment without fear of retaliation or denial of treatment. If a problem occurs, please
refer the complaint to your nurse. If the matter is not resolved, contact the manager for your floor.

You can do this Monday-Friday between 8 a.m. and 4 p.m. by dialing zero for the hospital operator and asking for the manager for your floor.

Between 4 p.m. and 8 a.m., dial the hospital operator and ask to talk to the administrative supervisor.

If the problem remains unresolved, you can contact the Director of Performance Improvement at 304-797-6004, Monday-Friday, between 9 a.m. and 5 p.m.

For concerns involving our Skilled Nursing Faciity, contact the Director at 304-797-6589.

For concerns involving any satellite office location, call 304-797-6359.

For concerns involving WMC Home Health, call 304-797-6495.

You may also contact Administration at 304-797-6117, Monday-Friday, between 9 a.m. and 5 p.m.

The public may also notify the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) about concerns of quality of care and/or patient safety by calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.